Contact information

Contact Information

Get in Touch
At Velovina, we value your questions, feedback, and concerns. Our customer support team is here to assist you with any inquiries related to orders, products, shipping, returns, or general information.

Contact Methods

Email Support

Note: For order-specific inquiries, please contact us by email for the fastest resolution.

What to Include in Your Message
To help us assist you more efficiently, please include:

  • Your full name
  • Order number (if applicable)
  • Detailed description of your inquiry or issue
  • Any relevant photos or documentation

Response Times
We strive to respond to all inquiries within 24–48 hours (business days). Please note that response times may be longer during peak seasons, holidays, or weekends.

Order Status Inquiries
For questions about your order status, please have your order number ready. You can also track your order using the tracking link provided in your shipping confirmation email.

Business Hours
Our customer support team is available:
Monday – Friday: 9:00 AM – 5:00 PM
We are closed on major holidays. Any messages received outside business hours will be addressed on the next business day.

Emergency or Urgent Issues
For urgent matters related to incorrect shipments, damaged products, or time-sensitive concerns, please mark your email subject line with “URGENT” and we will prioritize your request.

Feedback & Suggestions
We welcome your feedback! If you have suggestions for how we can improve our products or services, please reach out to us at support@velovina.com. Your input helps us serve you better.

Privacy & Data Protection
All information you provide when contacting us is handled in accordance with our Privacy Policy. We will never sell your personal information.

Language Support
We currently offer customer support in English. If you require assistance in another language, please let us know and we will do our best to accommodate your needs.

Thank you for choosing Velovina!
We look forward to hearing from you and providing exceptional customer service.